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Wherever, Whenever Communications

Video | Phone | Chat | Contact Center | Files

Desk Phone

Pre-configured phones connect to the feature-rich Elevate service wherever they’re plugged in.

Laptop

The Elevate Desktop App allows users to place calls, chat, host or join a video conference, and share files right from their Mac or PC.

Mobile Device

Seamlessly switch your workspace to any Apple or Android smart device with the Elevate Mobile App.

Contact Center

With iSycol Contact Center, You can differentiate from the competition where it matters most -- the customers experience.

*Product and feature availability may vary by region.

Key Features of Contact Center

Electronic form of health insurance in digital tablet held by human hands

What is Interactive Voice Response (IVR)?

Helps customers with more straight-forward concerns (e.g. checking an account balance or paying a bill) self-serve without using up the time of a live agent. iSycol’s Easy-IVR helps you design IVRs in as little as five minutes, with step-by-step guidance.

Agent Scheduling and Quality Assurance

Provides your front-line employees with the tools to evaluate and improve agent performance and ensure that agent staffing is sufficient to handle peak volume.

Dynamic Notifications

Allows you to send outbound voice, SMS and email notifications so you can contact your customers using their preferred method of communication.

Contact Center Analytics and Reporting

Real-time dashboards monitor live activity. Custom and pre-defined reports track agent performance and queue activity metrics for strategic decision-making.

Omni-Channel Routing

Route incoming customer interactions to an agent with the optimal combination of idle time and appropriate skills, while also factoring in customer priority.

Why choose a CCaaS solution?

Today’s contact centers are under pressure to contribute significantly to top-line revenue and bottom-line profit. That, along with the demand to deliver a winning customer experience strategy, can make contact center implementation a daunting task. To help our customers ensure that their contact center fully realizes all of its goals, iSycol offers a leading Contact Center Software as a Service solution (CCaaS) combining the most robust suite of features with carrier-grade reliability and world-class deployment and support services.

Unlike traditional on-premises systems, iSycol’s Contact Center can be up and running within days, not months. Plus, you’ll always have the latest, most advanced contact center tools and technology at your fingertips. With no need for bulky on-site equipment, and with our Cloud Concierge™ experts with you every step of the way, your transition to the cloud is seamless.

Provide a best-in-class customer experience with a contact center solution that gives you superior reliability, along with easier adoption and faster, more accurate resolve times:

Electronic form of health insurance in digital tablet held by human hands

What is Interactive Voice Response (IVR)?

Helps customers with more straight-forward concerns (e.g. checking an account balance or paying a bill) self-serve without using up the time of a live agent. iSycol’s Easy-IVR helps you design IVRs in as little as five minutes, with step-by-step guidance.

Security

Your data is private and protected in our secure, SOC 2-audited cloud.

Compliance

iSycol services help you maintain regulatory compliance.

Onboarding

Our Cloud Concierge™ experts help you move into the cloud with no data loss.

Support

If you have questions, we’re here to answer them 24/7.

Realiability

Every iSycol service offers a 99.999% uptime Service Level Agreement.