*Product and feature availability may vary by region.
Provides your front-line employees with the tools to evaluate and improve agent performance and ensure that agent staffing is sufficient to handle peak volume.
Allows you to send outbound voice, SMS and email notifications so you can contact your customers using their preferred method of communication.
Real-time dashboards monitor live activity. Custom and pre-defined reports track agent performance and queue activity metrics for strategic decision-making.
Route incoming customer interactions to an agent with the optimal combination of idle time and appropriate skills, while also factoring in customer priority.
Today’s contact centers are under pressure to contribute significantly to top-line revenue and bottom-line profit. That, along with the demand to deliver a winning customer experience strategy, can make contact center implementation a daunting task. To help our customers ensure that their contact center fully realizes all of its goals, iSycol offers a leading Contact Center Software as a Service solution (CCaaS) combining the most robust suite of features with carrier-grade reliability and world-class deployment and support services.
Unlike traditional on-premises systems, iSycol’s Contact Center can be up and running within days, not months. Plus, you’ll always have the latest, most advanced contact center tools and technology at your fingertips. With no need for bulky on-site equipment, and with our Cloud Concierge™ experts with you every step of the way, your transition to the cloud is seamless.
Provide a best-in-class customer experience with a contact center solution that gives you superior reliability, along with easier adoption and faster, more accurate resolve times:
Your data is private and protected in our secure, SOC 2-audited cloud.
iSycol services help you maintain regulatory compliance.
Our Cloud Concierge™ experts help you move into the cloud with no data loss.
If you have questions, we’re here to answer them 24/7.
Every iSycol service offers a 99.999% uptime Service Level Agreement.