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Contact Center
With iSycol Contact Center, You can differentiate from the competition where it matters most -- the customers experience.
- Customizable call flows and exceptional QA features help ensure more efficient interactions
- Voice, chat, and e-mail queues combine into a single omni-channel experience
- Real-time customer insights speed agent-customer interactions
- Dynamic notifications extend reach while respecting audience preferences
- Deep historical reporting helps drive improved future interactions
*Product and feature availability may vary by region.
Key Features of Contact Center
Discover the Benefits of Selecting a CCaaS Solution
Maximize your bottom-line profits with iSycol’s leading Contact Center Software as a Service (CCaaS) solution. Today’s contact centers face the challenge of boosting both top-line revenue and bottom-line profit, but iSycol is here to make that task a breeze. Our CCaaS solution offers the most robust features, carrier-grade reliability, and world-class deployment and support services to ensure your contact center reaches its full potential.
Forget about the long wait time of traditional on-premises systems. With iSycol, your contact center can be up and running in just a matter of days, not months. Plus, with the latest and most advanced contact center tools and technology always at your fingertips, and with the help of our Cloud Concierge™ experts, your transition to the cloud will be seamless.
Provide your customers with the best experience while also maximizing your profits. iSycol’s contact center solution guarantees superior reliability, faster and more accurate resolution times, and effortless adoption. It’s a win-win situation!
Agent Scheduling and Quality Assurance
Provides your front-line employees with the tools to evaluate and improve agent performance and ensure that agent staffing is sufficient to handle peak volume.
Dynamic Notifications
Allows you to send outbound voice, SMS and email notifications so you can contact your customers using their preferred method of communication.
Contact Center Analytics and Reporting
Real-time dashboards monitor live activity. Custom and pre-defined reports track agent performance and queue activity metrics for strategic decision-making.
Omni-Channel Routing
Route incoming customer interactions to an agent with the optimal combination of idle time and appropriate skills, while also factoring in customer priority.
- Support multi-site contact centers and remote agents
- Centralize management from one portal, accessible anywhere, any time
- Keep an eye on service levels, and analyze team performance by queue, team, or agent with real-time dashboards and historical reports
- Easily manage customizable agent skillsets and statuses
- Centralize the handling of web chat, email, and SMS in a single application with our omnichannel capabilities
- Enhance audience engagement with outbound dialing and advanced outreach campaign capabilities
- Send out post-call surveys to measure satisfaction
- Quickly and easily integrate with CRM and WFM systems
- And much more...
Security
Your data is private and protected in our secure, SOC 2-audited cloud.
Compliance
iSycol services help you maintain regulatory compliance.
Onboarding
Our Cloud Concierge™ experts help you move into the cloud with no data loss.
Support
If you have questions, we’re here to answer them 24/7.
Realiability
Every iSycol service offers a 99.999% uptime Service Level Agreement.