Managing contact center operations without full visibility on key metrics is not just difficult. Itu2019s impossible. While our real-time dashboards make it possible to monitor exactly what is going on right now, making informed staffing decisions often requires the ability to measure performance over different time intervals. With a library of hundreds of reports available…
When you can’t be there in person, web video conferencing bridges the gap. With our unified communications video conferencing service, you can host a video conference with screen sharing and have attendees join a custom URL via phone, mobile or desktop. Browser-Based Our browser-based app means no downloading, so meetings start super quick and get productive…
There are many SIP Trunking benefits including cost savings. SIP Trunking saves money by routing calls over the internet, instead of through the phone company, reducing operating costs and cutting calling rates. Use an internet connection for the phones. Bypassing the phone company can reduce operational costs and save up 50% your on monthly phone bill. Cut your…
The free iSycol’s Elevate Desktop App empowers employees with the flexibility to communicate the way that works best for them, right from their Mac or PC. Efficiency The Elevate Desktop App brings essential collaboration tools together, making teamwork easier than ever. See who is available, send chats and text messages, place and receive calls, share…
iSycol SIP Trunking includes local and long distance calling and Failover Routing. Plans are unlimited, bundled or metered. With Failover Routing, if needed, calls can be automatically rerouted to an offsite number. The failover number can be a mobile, land line, e.g., alternate office or Auto Attendant. Optional Features Description Voicemail Mailbox for handling unanswered…
Envision Call Analytics Envision Call Analytics provides your organization with the power to easily visualize the performance of your sales and support employees using your calling data. Through these visualizations, businesses can take specific actions to both optimize employee efficiency and improve customer engagement and experiences. Track usage and performance of your remote sales and…
iSycol’s Voice Cloud network is purpose-built to deliver 99.999% (five nines) uptime for our voice services. An 99.999% uptime SLA means that you should expect less than six minutes of downtime over the course of a year—and, if we should fail to deliver, we’ll compensate you for it. Our SIP Trunking improves the reliability of a phone system by…
In the past, installing a business PBX phone system required a huge expense, but it was the only way to get all the features a sophisticated company needs. Not only did you have to buy expensive and bulky PBX hardware, but you had to pay someone to install and maintain it. But you want the…
iSycol offers an integrated suite of services that includes Exchange Email, Skype for Business, SecuriSync file sync and share, and many other essential business tools. SIP Trunking adds internet call routing to this suite—without introducing any of the integration or budgetary headaches that would come if you had to add another vendor. As an integrated…
iSycol and our Certified Integration Partners work in tandem from switching through porting and installation. This includes setting up the customer’s HostPilot online management control panel. Once the order is in place – or even before, we deploy our proprietary VoIP Scout tester to run a comprehensive VoIP test against the customer’s data network to ensure it…