iSycolu2019su00a0Dynamic Notification feature allows you to send outbound voice, SMS and email notifications so you can contact your customers using their preferred method of communication u2013 or choose the most appropriate one. Whether you use outbound notification foru00a0upsell, collections, appointment scheduling, customer care surveys or collections, highly versatile Dynamic Notification capabilities can be leveraged to…
Now you can hold screen sharing meetings with team members or externally in real-time, improving collaboration and speed of decision making. Simply start the online screen share and display the content you’d like to share – it’s that easy. Desktop or screen sharing can be displayed on your computer, including PowerPoint, Excel, Word and web…
Running a contact center isnu2019t always easy. Managers must not only ensure that agent staffing and schedule adherence are sufficient to handle peak volume, but also ensure the quality of the service they deliver.u00a0iSycolu2019su00a0Contact Center solution will provide your staff with the tools they need to meetu2014and exceedu2014your customer interaction objectives. From scheduling and monitoring…
iSycol’s Elevate Team Chat provides teams with the tools they need to communicate, collaborate, and get work done. The best part? Chat messages sync across desktop and mobile applications—so teams can stay connected, from wherever they work.
Managing contact center operations without full visibility on key metrics is not just difficult. Itu2019s impossible. While our real-time dashboards make it possible to monitor exactly what is going on right now, making informed staffing decisions often requires the ability to measure performance over different time intervals. With a library of hundreds of reports available…
When you can’t be there in person, web video conferencing bridges the gap. With our unified communications video conferencing service, you can host a video conference with screen sharing and have attendees join a custom URL via phone, mobile or desktop. Browser-Based Our browser-based app means no downloading, so meetings start super quick and get productive…
There are many SIP Trunking benefits including cost savings. SIP Trunking saves money by routing calls over the internet, instead of through the phone company, reducing operating costs and cutting calling rates. Use an internet connection for the phones. Bypassing the phone company can reduce operational costs and save up 50% your on monthly phone bill. Cut your…
The free iSycol’s Elevate Desktop App empowers employees with the flexibility to communicate the way that works best for them, right from their Mac or PC. Efficiency The Elevate Desktop App brings essential collaboration tools together, making teamwork easier than ever. See who is available, send chats and text messages, place and receive calls, share…
iSycol SIP Trunking includes local and long distance calling and Failover Routing. Plans are unlimited, bundled or metered. With Failover Routing, if needed, calls can be automatically rerouted to an offsite number. The failover number can be a mobile, land line, e.g., alternate office or Auto Attendant. Optional Features Description Voicemail Mailbox for handling unanswered…
Envision Call Analytics Envision Call Analytics provides your organization with the power to easily visualize the performance of your sales and support employees using your calling data. Through these visualizations, businesses can take specific actions to both optimize employee efficiency and improve customer engagement and experiences. Track usage and performance of your remote sales and…